Frequently Asked Questions
Contact Us1. Is Good Food Good Mood (GFGM) a trading company or are you manufacturing directly?
All of our products are manufactured in our sites in Ho Chi Minh City. We pride ourselves as a good manufacturer making good food for your good mood. We do have outsourced partners to support us and we are very transparent with the customer about it.
2. What is the best way to place order?
In order to make your order placing experience as convenient as possible, we have many ways to receive orders: via email, phone or any message app (Zalo, WhatsApp, v.v.)
3. What is your payment policy?
We only accept banking transfer via our corporate banking account at this moment.
4. Does GFGM offer payment terms?
The answer is it depends. For first – time customer, we will collect payment upon goods receipt. However, GFGM will offer a better payment term based on your order volume, in – time payment, v.v. At the end, we understand your needs to manage the cashflow and we try our best to support it.
5. Does GFGM offer samples?
We are ready to provide samples for our partners for them to check if GFGM’s product is a good fit to their current customer base. Contact us to get free sample!
6. In case we need a product that is not included in menu, can GFGM produce it for me?
We are always welcome new ideas and interesting projects so please give us a try! Contact us and let us know what you need and we will handle the rest!
7. I am located in different cities / countries, can you deliver the products?
We already had partners and customers in different cities and we are in preparation phase to export. Therefore, we can deliver our fresh products to nearby provinces or frozen products nationally.
8. What is the delivery lead time?
Delivery lead time varies between 1 to 5 business days, excluding holidays and depending on each partner.
9. Where do you source your material?
We always use material with transparent origin with full testing papers. If you are a material suppliers /services looking for business opportunity or pastry for product demo, please feel free to get in touch with us.
10. How can I give feedback on your quality or service?
GFGM is built by taking constructive feedback and improve on it. All feedbacks, or simply a suggestion or a word of encouragement are welcomed via the Contact Us section.
11. Does GFGM export?
GFGM does not export yet. However, we are getting ready with a certified production site, transparent working process / material and quality product. We welcome all exporter and agents to collaborate with us. Thank you!
12. How can I apply to work with GFGM?
Please check our Careers section for available positions or simply submit your CV via our website or emails: trung.tran@gfgm.vn. (By the way, we prefer to call our team partners, not employees ^_^ )